Shipping Policy
Last Updated: 08/18/2026
At Hellstars Studio, we aim to deliver your order safely and on time. Please review our shipping policy below.
Shipping Options
| Shipping Method | Price | Delivery Time |
|---|---|---|
| Free Shipping | Free on orders over $200 | 7–10 Business Days |
| Standard Shipping | $10.00 | 7–10 Business Days |
| Express Shipping | $20.00 | Faster delivery (available at checkout) |
- Orders typically process and ship within the stated timeframe.
- Delivery times may vary depending on your location and the shipping method selected.
- A tracking number will be sent to your email once your order has shipped.
Available Shipping Locations
We currently ship to all states within the United States of America (USA) only.
Shipping Carriers
We typically ship with USPS and FedEx.
Import Duties, Taxes & Customs
- We do not charge any sales tax.
- Customers are responsible for any import duties, taxes, or customs fees (if applicable). Since we only ship within the USA, these rarely apply.
Shipping Address
Please ensure your shipping address is accurate and complete at the time of checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Shipping Delays
We cannot be held responsible for shipping delays caused by factors beyond our control, such as weather conditions, carrier issues, natural disasters, or other unforeseen events.
Returns & Refunds
Our return and refund policy is as follows (full details available on our Returns page):
- Return Window: 14 days from the date of delivery.
- Eligible Items: Only damaged products are accepted for return or refund.
- Not Accepted: Wrong size, wrong color, change of mind, or fit issues.
- Refund Timeline: Approved refunds are processed within 5–7 business days to the original payment method.
- Customers are responsible for return shipping costs unless the item arrived damaged or we made an error.
Contact & Support
Business Name: Hellstr
Email: support@hellstr.us
Physical Address: 19501 Biscayne Blvd, Aventura, FL 33180, United States
Chat Support: Available 24/7
Business Hours: 9:00 AM – 4:00 PM (Monday to Friday)
If you have any questions about shipping or your order, feel free to contact us anytime.